Artificial intelligence

Intercom vs Zendesk: Comparing features, integrations, and pricing Intercom feels more wholesome and is more client-success-oriented, but it can be too costly for smaller companies. Using our API and apps framework you can build pretty much anything. And once you do, you can place it in The Zendesk Marketplace for all Zendesk customers to find.

7 Ways to Use AI for Helping Small Businesses Efficiently Customer experience can be impeded when you don’t engage customers enough or when you don’t gather customer feedback. Segment your audience based on their behavior and preferences, allowing you to send targeted and personalized messages that resonate with your customers. Streamline your messaging process by

Chatbot development: how to build your own chatbot This direct line of communication is where the magic of human-bot interaction unfolds. A good chatbot architecture integrates analytics capabilities to collect and analyze user interactions. This data can provide valuable insights into user behavior, preferences and common queries, helping to improve the performance of the chatbot